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I think one of the biggest skills today for any business person is to correctly identify a vocal majority versus a vocal minority. If you just constantly let the vocal minority sway you're thinking, you're letting the bottom 1 or 2% of people sway your decision making just because they're very loud about
it.
Shaan Puri
Don't Let the Vocal Minority Influence Your Decision-Making
Elon Musk, Mobile Minorities, and How to Overcome Fear
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